A personal
approach to
healthcare

C: Continuity
in care

A: Ambitious
and attentiveness

R: Researched
and innovation

E: Empathy
and compassion

A personal
approach to
healthcare

C: Continuity
in care

A: Ambitious
and attentiveness

R: Researched
and innovation

E: Empathy
and compassion

Vision

Providing quality care to improve overall health and wellbeing of the diverse population by connecting them to the highest attainable standard of healthcare.

Values

Our Values are to reach out to the wider community with compassion, commitment, respect and dignity.

Mission statement

To provide exemplar healthcare services to inspire healthier communities and put people in the centre of healthcare.

PATIENT FEEDBACK SUMMARY FOR 2025/26

Total Feedbacks

5,036

Ease of Booking

100.00%

No Waiting

100.00%

Meet Expectation

100.00%

Treated with Dignity

100.00%

Listen & Explain

100.00%

Understood Condition

100.00%

Informed & Involved

100.00%

Satisfied

98.66%

Will Recommend

100.00%

GP FEEDBACK SUMMARY FOR 2025/26

Are your patients benefiting from Nexus Health First Contact physiotherapist?

Yes

Maybe

Is it easy to approach Nexus Health First Contact physiotherapists?

Yes

Maybe

Are you still referring patients to First Contact Physiotherapist?

>50% patients

25-50% patients

25% patients

No Response

Do you receive timely and appropriate communication from Nexus Health First Contact physiotherapists?

Yes

Maybe

Are you happy with the service provided by Nexus Health First Contact physiotherapists?

Yes

Maybe

Do you think more hours of FCP will help your GP surgery?

Yes

No Response

Has FCP Physiotherapist helped you to reduce your Case load?

Yes

Would you be interested to have Podiatry or MSK Ultrasound guided injection in your surgery?

Yes

No Response

If founded

N/A

Do you think FCP service is cost effective?

Yes

No Response

Testimonials for Client's

I think the FCPs provide and excellent, timely, thorough service and have significantly reduced our MSK workload as GPs

The First Contact Physiotherapy service has significantly improved patient flow within the practice. Many musculoskeletal cases are now managed efficiently without GP input, allowing our GPs to focus on more complex medical needs.

The physiotherapist integrates seamlessly within the team and provides high-quality assessments. Their ability to triage, diagnose, and manage patients independently has enhanced our overall service delivery.

Having an experienced physiotherapist as the first point of contact has streamlined our pathways.

Very efficient and effective service. I was seen quickly, given clear guidance, and didn’t need to be referred elsewhere. Highly recommend this service.

The physiotherapist listened carefully and understood my concerns. I felt genuinely cared for, and the advice given has helped me get back to my normal activities.

Excellent service. I avoided a long wait for a GP and got specialist care straight away. The exercises and advice have really helped reduce my knee pain.

I think the FCPs provide and excellent, timely, thorough service and have significantly reduced our MSK workload as GPs

About Our Story

Nexus Health has been established since over 10 years by group of like-minded clinicians for the clinician with vision of providing quality care to improve overall health and wellbeing of the diverse population by connecting them to the highest attainable standard of healthcare.

Our Values are to reach out to the wider community with compassion, commitment, respect and dignity.

Continuity
in Care

To provide continuous, patient centred care, which is effective and high quality, whilst improving emotional, mental, and physical well-being.

Ambitious
and Attentiveness

To achieve realistic goals, attentive towards the individual’s expectations.

Researched
and Innovation

To provide most effective care possible through embracing, evolving and continually striving to provide best possible care to our patients through research and findings.

Empathy
and Compassion

To promote rewarding acts of kindness to our staff and patients through compassion, empathy and understanding.

Physiotherapy Services in Reading UK

First contact physiotherapists (FCPs) are advanced practitioners working within primary care with extensive expertise in the clinical assessment, diagnosis and management of musculoskeletal (MSK) conditions (CSP 2021).

Why Nexus Health?

Nexus Health Limited is run by clinicians with over 10 years’ experience in running MSK services in private and public sectors. Nexus Health is already providing FCP service to 10 PCNs in Hertfordshire, Reading and Nottingham.

NHS services

First Contact Physiotherapy services

With the NHS Long Term Plan and the new GMS contract to employ more than 20,000 healthcare professionals as part of the wider primary care multidisciplinary team. First contact MSK practitioners (FCP) are a vital element of this new workforce.