KEY INFORMATION
FCP Appointments
45,739
Patients with New Condition
46.85%
Patients with Chronic Condition
53.15%
DNA Percent
5.67%
Managed in Primary Care
83.94%
Referred
16.06%
Genuine First Contact
79.98%
FCP / Clinician
21
FEEDBACK SUMMARY
Total Feedbacks
5,036
Ease of Booking
100.00%
No Waiting
100.00%
Meet Expectation
100.00%
Treated with Dignity
100.00%
Listen & Explain
100.00%
Understood Condition
100.00%
Informed & Involved
100.00%
Satisfied
98.66%
Will Recommend
100.00%
Wait Period
57.4%
Less than 1 week (57.4%)
1-2 Weeks (32.7%)
More than 2 Weeks (9.9%)
Satisfaction
74.8%
Very Satisfied (74.8%)
Satisfied (23.8%)
Not Satisfied (1.4%)